Refund Policy
At Seasons Design Studio, customer satisfaction is our top priority. We strive to ensure that every floral arrangement brings beauty and joy. If there’s an issue with your order, we’re here to make it right!
Cancellation Policy
- Standard Orders: Orders canceled at least 24 hours before the delivery date are eligible for a full refund.
- Same-Day Orders: Cancellations for same-day orders must be requested within 1 hour of placing the order for a refund.
Delivery Issues
- Missed Delivery: If we’re unable to deliver your order due to our error, we will provide a full refund or redeliver at no extra cost.
- Incorrect Address: We cannot issue refunds if an incorrect address was provided. Please double-check your delivery details when placing the order.
- Recipient Unavailability: If the recipient is unavailable at the time of delivery, we may leave the flowers in a safe location. Refunds are not provided for deliveries successfully made to the specified address.
Quality Concerns
- Damaged or Unsatisfactory Products: If your flowers arrive damaged or do not meet expectations, please contact us within 24 hours with a photo of the arrangement. Based on the issue, we may offer a replacement or refund.
- Perishable Nature: Flowers are perishable, and refunds cannot be given for issues resulting from improper care after delivery.
Refund Process
Once a refund is approved, it will be processed to your original payment method within 7–10 business days. If you need assistance with a refund, please reach out to us at customerservice@thefmi-group.com
Contact Us
For any questions regarding our refund policy, please contact our customer service team at dignityflowers@thefmi-group.com or 1-877-462-6611, etx. 3#. Your satisfaction is important to us, and we’re here to help! Thank you for choosing Seasons Design Studio. We look forward to serving you again!
